HR "hot topic" Blog


Bridge the Internal Communication Gap within your Company and Improve your Bottom Line

As a business owner, manager, and/or supervisor, why should you concern yourself with ensuring effective internal communication within your company? You might think, long gone are the traditional means of communication where it was phone calls and face-to-face meetings. This is the age of technology and digital communication is the way it’s done. That means – whether it’s a work colleague or a client/customer – communication is via electronic means be it social media, email, text messaging and the list goes on.  

It’s true that as social media becomes prevalent more and more every day, the face of communication evolves. However, as a leader in business, it’s important for you to recognize and to be mindful of the platform you will utilize through which to communicate with your employees or business partners. This is because individual people and different projects may dictate different types of communication. This month’s blog is to really impress upon you the importance of utilizing simple yet effective communication strategies to increase communication at the organizational level.

  • Open Door Policy: By keeping your office door physically open, managers/supervisors are sending out a clear message; you’re communicating to your employees that you are accessible and that they can come to you for help, guidance, and feedback or discuss ideas/projects with you at any time.   As well, it encourages openness and transparency in communication, thus fostering closer relationships between managers and employees.

  • Listen, Listen, Listen – Encourage the Two-Way Feedback Process: Don’t monopolize the conversation, rather, take the time to listen and allow the employee to play an active role in the conversation. This encourages a two-way conversation. This can be done as easily as encouraging others to offer their ideas, pausing after important points, checking for understanding, and offering detailed and constructive criticism that enables employees to self-evaluate are just some examples.

  • Be Transparent & Authentic in Employee Communications: Employees value such an approach where communication is transparent (the level of honesty and openness in organizational communication) and authentic (the “real” and “human” aspect of organizational communication). Further, it builds trust and clarity in the manager and employee relationship.

  • Be Consistent – Develop a Communication Plan: The best way to ensure consistent communication in your workplace is to have a defined communication process. In addition, when a new initiative is implemented, communicate with your employees and make sure they understand why and how it supports your organizational strategy. Keeping your employees in the loop will ensure they are connected to the company’s mission and vision and will mean increased employee engagement. 

  • Invest in Communication Skills Training: Don’t assume that your employees are already equipped with the essential communication skills required for their role.

Now, you might be wondering, “How is this really going to benefit my business?” Well, consider this. By employing the above strategies to improve workplace communication, you will:

  • Establish clear expectations where your employees will have an understanding of how their performance will impact the company.

  • Create new ideas and innovation when employees have a good grasp or understanding of what is important to the company and the expectations for an individual in their role, employees can focus more easily on spotting new opportunities. This then provides employees at all levels of the organization to work together towards achieving company goals that are in-line with the company mission, vision and values.

  • Build strong relationships key factors like trust and loyalty will increase between colleagues thus, leading to strong teamwork and a boost in team spirit & morale. 

  • Increase retention rates when employee engagement is high, employees will speak more positively about their leader(s) and the organization; they’ll be motivated to stay with your company.

The benefits of these natural by-products of effective communication will mean a positive, encouraging and successful environment where bridging the internal communication gap will impact positively on your business’ productivity and bottom line.

     HR Performance and Results offers services in all areas of Human Resources and Health & Safety, as well as training and development workshops on topics such as Leadership and Communication Skills. Contact HR Performance and Results today to learn more!


September 2017

Human Resources ● Health and Safety ●Training and Development ● Profile XT ● Recruitment and Selection ● Advisory Services ● Compensation ● Management Orientation ● AODA Training ● Training Workshops & Seminars ● Employee Opinion Surveys ● Risk Assessment & Workplace Violence Training ● Harassment Training ● Workplace Investigation Services Harassment and Workplace Violence Investigators