AODA - Accessibility Standards for Customer Service & Integrated Standards Program

The purpose of the Accessibility for Ontarian's with Disabilities Act, 2005's is to develop, implement, and enforce accessibility standards in order to achieve full accessibility for Ontarian's with disabilities in by January 1st, 2025.

The Customer Service Standard of the Act requires businesses to provide fully accessible customer service to people with disabilities. Organizations were to comply with this regulation by January 1st, 2012. The Ontario government passed the Integrated Accessibility Regulation in 2011 under the AODA and compliance steps. This regulation gave the enforcement of law to new standards to address barriers facing persons with disabilities.

Let us help you do the work!

What is included in this program?

  • Part 1 - Introduction, Overview and Compliance Steps ( 2.5 hour program)
  • Part 2 - Discussion Group (1.5 hour program)
  • Course Training Materials, including compliance resources
  • Our team will review your "Person with Disability Barrier Assessment"
  • Our team will develop the required policy

Program Agenda

Part 1 - Overview and Compliance Steps

  • Why AODA and the Standards?
  • Overview of the Accessibility for Ontarians with Disabilities Act, 2005
  • Disabilities and the Barriers to Persons with Disabilities
  • Compliance Requirements of the Accessibility Standards for Customer Service and the Integrated Standards
  • Organization Specific Barrier Assessment (to be completed by the participant back in their workplace)

Part 2 - Discussion Group

  • Specific Types of Disabilities and Potential Barriers
  • How to Interact with Persons with Disabilities
  • The Importance of Employee Training and the Key Elements

Program Objectives

Upon completing this course you will be able to:

  • Discuss the importance of AODA and the barriers to persons with disabilities
  • Be knowledgeable on the compliance requirements for the Accessibility Standards for Customer Service (Ont. Regulation 429/07) and the Integrated Standards
  • Be able to identify barriers in your workplace and be knowledgeable on the elements of a compliance plan

 Contact Us Today
if you would like
AODA Training
for your workplace!

Human Resources ● Health and Safety ● Training and Development ● Profile XT ● Recruitment and Selection ● Advisory Services ● Compensation ● Management Orientation ● AODA Training ● Training Workshops & Seminars ● Employee Opinion Surveys ● Risk Assessment & Workplace Violence Training ● Harassment Training    Workplace Investigation Services ● Harassment and Workplace Violence Investigators

160 Bradford Street, Barrie, ON, L4N 3B5 | Tel: 705-719-7962 | Tel: 416-987-4163                

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Here's what some of our clients said


“The AODA training program held by HR Performance & Results was very informative and educational. The content and format of the program was well put together and we gained the knowledge we needed about the AODA and its requirements. The facilitator, Janice Leroux, did an excellent job! The team at HR Performance & Results assisted us in complying with the AODA, and helped us with the required policies by creating and customizing the policies based on our business.”


Thanks, from the team at Arnott Construction

“HR Performance and Results thankfully notified us about the new AODA regulations well in advance so we were able to hold the necessary training for our staff and be prepared for any surprise Audits.  Our employees were intrigued by the array of issues that persons with disabilities are affected by and how as a Company we need to be diligent and proactive about servicing these customers.   HR Performance made the training session interesting, interactive, and informative.“


Thanks, from the team at NUDURA Corporation

Contact Us!


(705) 719-7962 


(416) 987-4163